FAQ — Frequently Asked Questions
123k Questions & Answers — What you should know before you play
This page covers everything you need to know about deposits and withdrawals, local games, responsible gambling, and more.
This FAQ page brings together questions commonly asked by both first-time players and long-time users of 123k, organized by topic. You'll find clear answers on things like how to deposit, how long withdrawals take, how to play Shan Koe Mee, and how to set your own limits — so check here before reaching out to customer support. If you still can't find what you're looking for, contact us anytime through our 24/7 Live Chat in Burmese.
Deposit FAQs
Log in to your 123k account and open the deposit menu. Select KBZPay as the payment method and enter the amount you want to deposit (minimum 20,000 Ks). Transfer the money to the KBZPay number shown, note the payment reference, then notify the 123k support centre. Your account will be credited within a few minutes.
The minimum deposit amount for all payment methods, including KBZPay, Wave Money and AYA Pay, is 20,000 Ks. Deposits below this amount cannot be processed. Don't forget — on your first deposit you can also claim a 100% welcome bonus up to 300,000 Ks.
Deposits normally reflect within a few minutes, but can occasionally be delayed due to bank processing times. If it has been more than 30 minutes since your transfer and the funds still haven't arrived, contact 123k's 24/7 Live Chat with a screenshot of your payment. The support team will check it for you right away.
123k does not charge any fee for deposits. However, payment platforms such as KBZPay, Wave Money or AYA Pay may have their own fees, so you should check their terms in advance.
Yes, you can deposit with Wave Money. 123k offers three payment methods — KBZPay, Wave Money and AYA Pay — and the minimum deposit is 20,000 Ks for all of them. The steps are the same as for KBZPay; just select Wave Money in the deposit menu.
Withdrawal FAQs
To withdraw your welcome bonus, you must first meet the wagering requirement. You need to wager 10 times the bonus amount before you can withdraw. For example — if you receive a 20,000 Ks bonus, you must wager 200,000 Ks; if you receive a 300,000 Ks bonus, you must wager 3,000,000 Ks. Please note that if you request a withdrawal before completing the wagering requirement, the bonus funds may be forfeited.
Withdrawals are normally completed within 30 minutes to 3 hours. It may occasionally take longer due to account verification or processing time. If you still haven't received your funds after 3 hours, contact our support team via Live Chat — they'll be happy to help.
Yes. For security reasons, all withdrawals will only be sent to the personal wallet and phone number that were provided when opening your 123k account. Transfers to third parties or phone numbers not associated with your account will not be made — this is a strict security policy at 123k.
The minimum withdrawal amount at 123k is 30,000 Ks. Requests below this amount cannot be processed. Please make sure your account balance is sufficient before submitting a withdrawal request.
123k does not charge any fee for processing withdrawals. The full amount you request will be sent without any deductions. However, fees may vary depending on the policies of your payment provider (KBZPay / Wave Money / AYA Pay), so please check with them in advance.
Local Games FAQs
3D is a popular number betting game in Myanmar. Results are drawn by an officially authorised body and announced twice daily — once in the morning and once in the afternoon. You can bet on these results at 123k, and players can place their bets before the draw closes. 123k does not encourage number prediction or fortune-telling of any kind — this is a game of chance, so please play responsibly.
In 2D, you pick a two-digit number from 00 to 99, place your bet, and hope it matches the official result. The draw is conducted by an external official body — 123k has no control over the outcome. Since no one can guarantee the right number, only bet what you can afford to lose and use whatever method you like to pick your number — just remember it all comes down to luck.
Shan Koe Mee is a traditional Myanmar card game available in the local games section on 123k. Cards are dealt and players compete based on the total value of the cards in their hand. After logging in to 123k, go to the local games section, select Shan Koe Mee, and start playing. Minimum bets and additional rules for this game are shown on the game screen.
Yes, the 123k platform is fully accessible through a mobile browser. Local games run smoothly on both Android and iOS devices with a responsive layout. No separate app download is needed — your browser is all it takes, which also keeps your mobile data usage down.
Self-Limits FAQs
123k encourages every player to set their own limits. In your account settings, you can set deposit limits on a daily, weekly, or monthly basis. This lets you cap how much you can put in before you start, helping you avoid unplanned spending. Any change to your limit comes with a cooling-off period, giving you time to reconsider before it takes effect.
If you feel financial pressure from gambling, contact our support team right away through 123k's 24/7 Live Chat — we can help you restrict or suspend your account immediately. If you want professional outside support, we recommend speaking with a family health professional. Always remember: gambling is for entertainment, not a way to make money.
Signs that gambling may be affecting your life include: chasing losses by continuing to play, borrowing money to gamble, gambling causing problems in your family relationships, and promising yourself you will stop but changing your mind shortly after. If any of these apply to you, stop playing right away and seek professional help.
Yes, 123k offers both options. Cooling-Off means temporarily suspending your play for a set number of days or weeks. Self-Exclusion means closing your account for a defined period. Both can be arranged through Live Chat and your request will be handled as a priority.
No. 123k is a platform open only to players aged 21 and above. You must confirm that you are at least 21 years old when creating an account, and accounts that do not comply may be reviewed and suspended. Parents and guardians are reminded that it is their responsibility to prevent children from accessing this platform.
We're here to help
If you haven't found the answer to your question in the FAQs above, contact 123k's 24/7 Burmese Live Chat support — you can also reach us by Email.